Cottage Finland

Booking terms

Terms below are applied on the bookings made through Cottage Finland's (Mökkivuokra by Villada) sales service. 

Mökkivuokra by Villada Travel Group (later Cottage Finland). 

BOOKING AND PAYMENT TERMS

Following payment terms are always applied, unless in writing agreed otherwise at the time of booking.

In order to confirm the booking, the client must pay 30% of the rental cost at the time of booking (deposit payment). The booking will be confirmed only after the deposit payment has paid in full. Once Cottage Finland has received the deposit payment in full, the booking will be confirmed to the client in writing. The balance payment (the final 70% of the total rental cost) is due no later than 6 weeks before the client’s arrival at the accommodation. If the booking is made less than 6 weeks prior to arrival, the full amount of the rental cost must be paid at the time of booking. By paying the deposit payment, the client agrees to these terms and conditions.

PAYMENT METHOD
Payments can be made by bank transfer to Villada Travel Group Ltd's account or by using debit card or credit card (Visa, Mastercard, American Express), MobilePay. The client is responsible to pay any possible fees incurred by different payment methods. Online payments are made through Paytrail Plc, a payment institution which is supervised by the Finnish Financial Supervisory Authority. All payments are to be in Euros.

CANCELLATION CONDITIONS

Following cancellation terms are always applied, unless in writing agreed otherwise at the time of booking.

Any cancellation made by the client must be made in writing (e-mail) and sent to Cottage Finland. The cancellation date is considered to be the date when Cottage Finland receives the cancellation e-mail.

If the cancellation occurs earlier than 6 weeks prior to arrival and the 70% balance payment is still outstanding, the client will not be required to pay the balance payment (the remaining 70% of the rental cost). If the cancellation occurs earlier than 6 weeks prior arrival and if the balance payment has already been submitted, Cottage Finland is obligated to return the 70% balance payment. The deposit payment made at the initial booking is not refundable. If the cancellation occurs within 6 weeks prior to arrival, no payments will be refunded to the client. Cottage Finland is not obligated to return any possible fees incurred by different payment methods.

The cancellation conditions applies in all conditions ie. if a family member of the client falls seriously ill, is in an accident or dies etc. Cottage Finland strongly recommends all clients to make sure the whole travel party is covered by proper travel insurance for sudden accidents and has coverage against trip cancellation. The appropriate coverage should be purchased at the time of the booking. Insurance coverage or coverage for booking cancellations is not available or cannot be purchased through Cottage Finland.

CHANGES IN THE BOOKING PERIOD
After the booking has been confirmed, changes to the time period are possible with Cottage Finland's and owner's acceptance and depending on the overall booking situation of the villa. These changes might also affect to the rental prices according to the pricing policy by the owner. Cottage Finland charges a service fee of 75€ when changing the time period of a confirmed booking.

COTTAGE FINLAND'S RIGHT TO CANCEL A BOOKING
Cottage Finland has the right to cancel a client’s booking in cases of force majeure. Cottage Finland is also entitled to cancel a booking without notice if the customer does not pay the deposit payment or balance payment on the agreed maturity date. If a booking has to be canceled due to interference behaviour of the client during the stay in the accommodation, no payments will be returned to the client.

In the highly unlikely event that the property owner makes a substantial change to the booking or cancels it, Cottage Finland will inform the client immediately. In this scenario, the property owner is responsible for refunding the full amount paid by the client. If requested by the client, Cottage Finland is committed to do its utmost to offer a similar alternative to that of the original booking in type, price, standard and area.

In case of a cancellation from Cottage Finland's behalf, that is not caused by force majeure reasons, Cottage Finland is obligated to return 100% of all the payments submitted by client to Cottage Finland. Cottage Finland is not obligated to offer any financial compensation in addition to submitted payments to Cottage Finland. 


LIABILITY, INJURY AND FORCE MAJEURE
If the client damages the property during the rental period, the client is obliged to compensate damage in full to the property owner. Rules and instructions issued by the property owner or local villa manager must be followed by the guests during the rental period. Any violations may result in claims. With regards to certain properties, the client is required to pay a security deposit (also occasionally referred to as a breakage deposit) at the start of the rental period to cover possible breakage, damage, theft, and excessive dirt. This will be informed before the booking is confirmed. The security deposit will be refunded after the rental period unless there are any damages, unpaid fees or charges, or excessive cleaning requirements reported after the stay. If there is no security deposit, Cottage Finland or the property owner have the right to claim the amount necessary to return the property to its original state.

Cottage Finland is not responsible for any damage or injury that the client suffers as a result of unforeseeable reasons (force majeure) such as war, natural disasters, civil disturbances, adverse weather conditions, or fire. Cottage Finland cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtrations systems, internet connections, nor for the failure of public utilities such as water, gas, and electricity.

Any valuables left at the property are left at the client’s own risk. Neither Cottage Finland nor the property owner is responsible for their loss.


USE OF THE PROPERTY
Only the persons whose names are on the booking form are entitled to use the property. The maximum number of people, including children infants, allowed at the property may not be exceeded unless agreed prior to the booking. The owner has the right to terminate the rental without prior notice and without refund if the maximum number of people is exceeded.

If the client intends to use a property for any type of commercial use, such as photo shoots or filming, or private events, such as weddings, wedding receptions, large parties or gatherings, this should be clearly mentioned before the booking. Such use must always be explicitly agreed beforehand.

The client must ensure that the property and all household items and equipment are treated with care and returned in the same good condition as found. All damages or breakages must be reported to the owner or villa manager as soon as possible. The client shall be liable for any losses, breakages or damage caused to the property or its contents. Cottage Finland reserves the right to charge the client for any such loss, breakage or damage.

The client must adhere to the arrival and departure times as indicated on the arrival instructions. For different arrival or departure times, the tenant needs to contact Cottage Finland or the villa manager beforehand, as soon as reasonably possible. Any costs arising from different arrival or departure times are the sole responsibility of the client. Clients’ use of the jacuzzi / hot tub is at their own risk. Children must be supervised at all times. Neither the villa owners nor Cottage Finland assume any responsibility for use of the jacuzzis or hot tubs.

Pets are not allowed, unless explicitly agreed with the property owner. The owner reserves the right to add a surcharge and/or increase the security deposit. The number of pets and their species must be agreed prior to acceptance of the booking.

The property owner or their representative shall be allowed reasonable access to the property to carry out urgent maintenance and/or inspection.


INFORMATION
The prices published on Cottage Finland’s website are subject to price changes, technical errors and obvious typographical errors.

While Cottage Finland makes every effort to ensure that descriptions supplied are accurate, Cottage Finland cannot accept responsibility for errors contained therein or the results thereof. The client must accept that minor differences between the photograph/illustration/text used and actual property may arise. Property owners reserve the right to make modifications to the property specifications that are considered necessary in light of operating requirements. In the interest of continual improvement, property owners reserve the right to alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available without prior notice.


ACCOMMODATION AND ENVIRONMENT
Many properties are in rural or isolated locations, and as such the clients may encounter flora and fauna such as mosquitoes, wasps, ants, animals, etc. Some properties are located on non-surfaced roads.

Construction or road works and the resulting noise from the site can take place at anytime during the year on an adjoining or nearby property or land. This is beyond the control of Cottage Finland and it cannot be held responsible for any construction or road works occurring near the property. If it is aware of any such condition, Cottage Finland will endeavour to advise the client of any work occurring, but work can occur at any time without prior knowledge.

COMPLAINTS
If there are any problems with the property, the client must submit any complaints in the first instance with the owner or villa manager immediately when observed, in order to allow the necessary time and opportunity to Cottage Finland and the property owner to resolve the problem. If the complaint is recorded at the site during the rental period by the villa manager, but cannot be resolved, the client must contact Cottage Finland within 48 hours.

Cottage Finland will use reasonable endeavours, insofar as this is within its abilities, to solve the complaint to the satisfaction of the client. The client must always give Cottage Finland the opportunity to propose a suitable solution to the complaint. Should the complaint not be satisfactorily resolved, the client should submit their complain in writing to Cottage Finland with as specified and detailed information as possible.

Complaints reported and received more than 48 hours after the end of the rental period are not taken into consideration, and neither Cottage Finland nor the owner accept any claims or complaints. If the client vacates the property before the departure day without notifying the local villa manager or Cottage Finland when possible, the client will not have a right to any compensation.


GOVERNING LAW AND DISPUTES
These Booking Terms shall be governed and construed in accordance with the laws of Finland. In the event of any dispute concerning the terms and conditions of this contract, the court of law of Helsinki shall have jurisdiction.

On paying the first payment to confirm the booking the client totally and unconditionally accepts these Booking Terms.